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Assessment >
2007 IT Survey
The 2007 Information Technology Needs Assessment Survey was completed in December 2007 to measure the level of satisfaction faculty and staff have for the service and support provided by the Information Technology department. The responses for this survey were based on the Likert scale that was used to measure attitudes, preferences, and subjective reactions. The results of this survey has been compared to the 2003 through 2006 surveys to show what improvements have been made or areas for improvement. The number of respondents fell from 259 in 2006 to 134 in 2007 reflecting a decrease in the response rate from 44% to 23%. The survey was open to all staff, full-time faculty, part-time faculty and administrators/supervisors. In looking at the comparison results, the Information Technology department fell slightly from the responses from 2006. An overall percentage of the responses for the 25 questions was calculated to show overall performance. The overall percentages show an 3% decrease in the number of respondents who were "very satisfied" while the number of "satisfied" increased by 1%. The "dissatisfied" increased by 1%, "very dissatisfied" remained constant at 2% and "neutrals" increased by 2%. The results of the 20076 survey were compared to the 2006 survey and the percentages in the 2007 column have been highlighted for easy identification of areas that have improved (highlighted in green) and those areas that need improvement (highlighted in red). A bar graph has also been provided for clarity in viewing the results. If the "very dissatisfied" and/or "dissatisfied" percentages decreased they will be shown in green as an improvement. If the percentage of "very dissatisfied" and "dissatisfied" increased they will be highlighted in red and need to be considered as areas for improvement. The "neutral" responses will not show an increase or decrease. | |
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