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Assessment >
2006 IT Survey
The 2006 Information Technology Needs Assessment Survey was completed in January 2007 to measure the level of satisfaction faculty and staff have for the service and support provided by the Information Technology department. The responses for this survey were based on the Likert scale that was used to measure attitudes, preferences, and subjective reactions. The results of this survey has been compared to the 2003 through 2005 surveys to show what improvements have been made or areas for improvement. Respondents more than doubled from 123 in 2005 to 259 in 2006. However, the overall response rate only increased from 40% in 2005 to 44% for 2006. The survey was open to all staff, full-time faculty, part-time faculty and administrators/supervisors. In looking at the comparison results, the Information Technology department has had a slight improvement over the responses from 2005. An overall percentage of the responses for the 25 questions was calculated to show overall performance. The overall percentages show an 3% increase in the number of respondents who were "very satisfied" while the number of "satisfied" dropped by 2%. The "very dissatisfied" increased by 1%, "dissatisfied" decreased by 1% and "neutrals" decreased by 2%. The results of the 2006 survey were compared to the 2005 survey and the numbers in the 2006 percentages have been highlighted for easy identification of areas that have been improved (highlighted in green) and those areas that need improvement (highlighted in red). A bar graph has also been provided for clarity in viewing the results. If the "very dissatisfied" and/or "dissatisfied" percentages decreased they will be shown in green as an improvement. Even though the number of "very dissatisfied" and "dissatisfied" decreased, these areas still need to be considered as areas for improvement. The "neutral" responses will not show an increase or decrease. | |
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