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Assessment >
2004 IT Survey
The 2004 Information Technology
Needs Assessment Survey was completed in November 2004 to
measure the level of satisfaction faculty and staff have for the
service and support provided by the Information Technology
department. The responses for this survey were based on
the Likert scale that was used to measure attitudes,
preferences, and subjective reactions. The results of this
survey has been compared to the 2003 survey to show what
improvements have been made or areas for improvement. In
looking at the comparison results, the Information Technology
department has had significant improvement over the responses
from 2003. The overall percentages show a 137% increase in
the number of respondents who were "very satisfied" while the
number of "satisfied" only decreased by 11%. The "very dissatisfied"
decreased by 12%, "dissatisfied" decreased by48% and "neutrals"
decreased by27%. It is interesting to note that the only area on
the survey that fell below the 2003 findings is in the number of
administrative/supervisory respondents. Both the number of
respondents (13) and the percentage of total respondents (22.4%)
were lower than they were in 2003. This may be attributed
to the survey being issued twice due to technical difficulties.
The numbers in the comparisons
have been highlighted for easy identification of areas that have
been improved (highlighted in green) and those areas that need
improvement (highlighted in red). A bar graph has also
been provided for clarity in viewing the results. When
responses to the levels of satisfaction decreased in the
"satisfied" category but increased in the "very satisfied"
category, no indication of improvement was identified. In
addition, even though the number of "very dissatisfied" and
"dissatisfied" decreased, these areas still need to be
considered as areas for improvement.
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