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Assessment >
Customer Service Survey
The current Customer Service Survey was
first administered in 2004 and served as the benchmark for
subsequent surveys. The survey utilizes a Likert scale in an
attempt to measure attitudes, preferences, and subjective
reactions of students as they relate to customer service in six
specific areas: Advising, Bookstore, Dining Services, Financial
Aid, Registration and Student Accounts.
The Customer Service Survey
Data link provide both the results from each year along with a
three year comparison by each of the specific areas and the
categories within each area. This is intended to show any trends
in the level of service provided to the students.
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